If your enquiry is urgent, please contact us via live chat during our opening hours. Our current response time through our contact form is 1-2 business days.
All orders are shipped USPS flat rate. Pricing may vary depending on the weight of your order.
Allow up to 1-3 business day(s) for order processing and payment verification. 1-10 business days for domestic delivery. 10-15 business days for international shipping. For custom orders, please allow 1-3 weeks for design and construction. Allow the additional 1-10 business days for domestic delivery, and 10-15 business days for international shipping.
Email firstname.lastname@example.org with any questions regarding your order.
Due to expedited order processing and shipping, cancellations are not allowed after 30 minutes of placing an order. If an order was placed in error, email email@example.com immediately to cancel. Once an order has been processed, we are unable to make any changes.
To maintain quality control, we exercise a NO REFUND policy.
Currently Immortal INK does not offer any discounts. Customers may subscribe to our mailing list to get the latest updates on sales and new merchandise as it occurs.
During high traffic, there may be a delay in the delivery of confirmation emails. If you have not received an email, please check your junk or spam folder. If you think you entered an incorrect email, please contact us including your order number or the email used/attempted with your full name and we will resend your confirmation.